Return Policy for Pinball Invasion

At Pinball Invasion, we strive to ensure your satisfaction with every purchase. In the event that you are not entirely pleased with your acquisition, our return policy is designed to facilitate a smooth and fair process. Please take a moment to review our return policy guidelines:

1. Notification Period

Buyers must notify Pinball Invasion within 14 days from the date of receipt if they wish to return a product. Please contact our customer service team via our contact form to initiate the return process.

2. Return Authorization

Prior to returning any item, buyers must obtain authorization from Pinball Invasion. Unauthorized returns may not be accepted.

3. Shipping

3.1 Return shipping : The buyer is responsible for covering the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the item.

3.2 Free Shipping: Jerseys and Barcade items do not qualify for free shipping.

4. Restocking Fee

A 20% restocking fee will be applied to all returned items. This fee helps cover the costs associated with processing and restocking returned products.

5. Condition of Returned Items

To qualify for a refund, returned items must meet the following criteria:

• Items must not have been used or worn.
• Items must be in their original packaging, undamaged, and in perfect condition.

6. Return Process

Once the returned item is received and inspected, Pinball Invasion will process the refund, minus the applicable restocking fee and original shipping charges (if any).

7. Refund Method

Refunds will be issued using the same payment method used for the original purchase.

8. Exceptions

Certain items, such as personalized or customized products, may not be eligible for return. Please contact our customer service team for clarification.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.

10. Contact Information

For return authorization and any inquiries related to returns, please contact our customer service team via the shop's online contact form.

By making a purchase on Pinball Invasion's online store, you acknowledge and agree to comply with our return policy. Pinball Invasion reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version of our return policy.

Thank you for choosing Pinball Invasion!